Our Client Satisfaction Team

Our Client Satisfaction Team is always available to assist you

Our client satisfaction Team

Rather than vanishing after a job is done, we want our clients to know we are here to support you whenever you need us. We are more than just a cleaning company – we are a cleaning company that truly cares!

This is where the Orchard Home Cleaning Satisfaction team steps in. We have a dedicated team specialising in client care. Our Client Satisfaction Team is committed to ensuring you remain as pleased with our service as you were on day one.

Why do we have a team dedicated to looking after our clients and cleaners?

We understand from your feedback that there are times when you need to make changes, such as adding extra cleaning time to tackle additional cleaning chores, getting the house ready for guests, or requiring a deeper clean than your regular service provides. Our dedicated team is on hand to help with these adjustments.

Don't just take it from us...

What does the Client Satisfaction Team Do?

We want you to know that we are always at the end of the phone whenever you need us.

  • Staying in touch with our clients and cleaners is the ‘key’ to our business success. By monitoring closely the work we do we are able to deliver and excellent service with countless 5 star reviews.
  • We have invested in the customer service training of our teams to ensure the service we deliver surpasses our clients expectations at all times
  • We aim to respond to all our client requests within an hour of receiving them from Monday to Friday 9am to 4pm. At weekends we monitor our calls too ensuring we respond within a timely manner
  • We are always looking for ways to improve the service we deliver and welcome feedback from all our clients & cleaners.

Book your clean now!

Available 9am to 4 pm…

You don’t need to wait for us to call. Our Client Satisfaction Team is available from 9 am to 4 pm, Monday to Friday, to accommodate any wishes, answer questions, or receive your valuable feedback. If you contact us, we will strive to respond within the hour.

 

You are important to us. Your satisfaction is the driving force behind our success and fuels our passion for what we do. Continuing our success journey hinges on ensuring that we take excellent care of you.

Whether you’re a new client or have been with us since we started cleaning homes, our dedicated Client Satisfaction Team is here for you.

 

Learn about Orchard Home Cleaning Services today!

Ready to book your clean?

When it comes to providing a cleaning service to our clients, we want to do more than clean homes. It’s important for us to ensure the right cleaner is chosen for you, one that matches your requirements and fits your circumstances. It’s no good us sending a cleaner to you that is petrified of dogs if you have a lovely Lab!

We pride ourselves on a first-class, personal cleaning service.

Weekly cleans £16.95 per hour (min 2 hours)

Fortnightly £20.00 per hour (min 3 hours)

Spring clean/catch up clean or end of tenancy £49.00 booking & management fee includes cleaning products and equipment, experienced vetted cleaners and comprehensive insurance. Cleaners hourly rate £!8 per hour minimum of 4 hours. 

what would you do with an extra 2 hours